Donation Refund Policy
Joti Foundation has instituted a donation refund policy to ensure fair and transparent processing of requests for refund of donations, as digital payments are becoming more frequent. We expect that all donors will exercise due care and diligence while making donations, and we also recognise that a donation may be made erroneously or donors may change their mind.
How We Handle Refund Requests
Joti Foundation will examine each request for refund of donation and endeavour to make the refund. Joti Foundation may also seek further information / documents and the donor must co-operate in this regard.
However, Joti Foundation is not obliged to make refunds and may, in its discretion, decline any request for refund of donations, particularly if a tax exemption certificate has been issued.
Requesting a Refund
If you would like your donation to Joti Foundation to be refunded, you must request Joti Foundation in writing or by email for a refund, and your request must reach Joti Foundation within 15 (fifteen) days from the date on which you made the donation, i.e. the date on which you:
- Made the donation online, electronically or through other means; or
- Handed over the cheque / demand draft to Joti Foundation or someone authorised by Joti Foundation for this purpose; or
- Despatched the cheque / demand draft to Joti Foundation by other means.
Information to Include
Your request should state the reason for requesting the refund and include all of the following details pertaining to the donation:
- Date of donation
- Donation amount
- If the donation was made through cheque/draft, the Cheque/Draft no.
- If the donation was made through credit card, the Credit Card no. (last 4 digits only)
- If the donation was made online, the Donation ID
Contact Us
Send your refund request, with the details above, to info@jotifoundation.org.